Email the support team
If you can, write from the email address registered to your account, so we can find your account and help you faster.
How can we help?
The Maseh support team can help with the app, your account and your requests. Email us, or send a ticket from inside the app.
Send a ticket from the app
Open the Maseh app and go to: Settings → Support & help
From there you can send a new ticket or review your past tickets.
To help us help you faster, include
- The email address or mobile number registered to your account.
- The request details if your question is about a specific request, such as what was to be inspected and when you made the request.
- A description of the problem and what you saw on screen, with a screenshot if you can.
- Your device type (iPhone or Android).
We will never ask for your password or a verification code. Don’t share them with anyone, even someone who says they’re from the Maseh team.
Common questions
Does the inspector put a value on what they inspect?
No. The inspector documents the visible condition only, with photos and written notes. A Maseh report never includes a valuation, appraisal or price estimate, or advice to buy or sell.
How much does an inspection cost?
The client and the inspector agree on the price of the service directly. Any platform fees are clearly disclosed before the transaction is completed.
How do I become a field inspector?
Download the Maseh app and sign up as an inspector, then complete your professional details, such as your license number and photo, your service areas, and the categories you inspect.
How do I get a copy of my data, or correct it?
Go to “Settings → My data & privacy → Export my data” and we create a JSON file containing your data. To correct it, choose “Correct my data”, or edit your profile details directly.
How do I stop marketing notifications?
Go to “Settings → My data & privacy → Marketing notifications”. Marketing stops immediately; essential service notifications, such as new offers and visit appointments, continue.
How do I delete my account?
From “Settings → Delete account” in the app, or by emailing privacy@maseh.sa. The full steps, and what is deleted and what we keep, are on the Delete account page.